Patients2021-11-23T16:51:23-05:00
Diverse People

Patients

At maturity, the OHT will deliver on its goal for the community to provide comprehensive, coordinated care for all patients.

Learn more about how patients are shaping the work of the OHT here:

Patient, Family and Caregiver Declaration of Values

Central West Ontario Health Team (CW OHT) fully adopts the Patient, Family and Caregiver Declaration of Values for Ontario (PFCDOV).

The CW OHT Patient Family Advisor Council (PFAC) reached out to the Central West community to hear what they expect from a fully integrated system of healthcare and what they value most.  The community spoke and we listened. Their unique perspective is reflected in the CW OHT Patient Family Caregiver Declaration of Values (PFCDOV), which is built upon the foundation of the provincial PFCDOV.  In the context of people-centred care, we heard from our community the essential human expectations for compassionate communication, accessibility, safety, health, quality of care, efficiency and connection.

These fundamental needs are consistent with those values referenced within the provincial PFCDOV yet spoken through the voices of the patients, clients, families, caregivers and communities we serve.  It represents the various health care providers, community workers and leaders that we partner with to create the future system of care that delivers our CW OHT Values of being  Innovative, Compassionate, Accountable, Responsive and Equitable (ICARE).

Respect and Dignity

  • Be welcoming, courteous and introduce yourself and your role
  • Know me as a person – not a diagnosis or a role
  • Listen actively, engage with me and respect my time
  • Reduce duplication of effort

Empathy and Compassion

  • Walk in my shoes
  • Build safety, trust, and confidence
  • Create relationships versus interactions
  • Be human

Accountability and Transparency

  • Own the answer
  • Honour privacy and confidentiality
  • Be present, informed, and aware of expectations
  • Trust your intuition, experience, and knowledge

Partnership and Trust

  • Share decision making, recognize and value everyone’s expertise and time
  • Build bridges towards mutual goals
  • Create common language that is easy to share and understand
  • Let’s learn together

Equity, Inclusion, and Anti-Discrimination

  • Recognize that we all have unique and diverse needs and preferences
  • Ask about and share how social issues are impacting health and quality of life
  • Reflect on unconscious bias and stigma
  • Advocate for equitable and fair access to services and care

FAQs

What is an Ontario Health Team (OHT) and how does an OHT work?2021-06-03T13:31:18-04:00

OHTs are groups of providers and organizations that, at maturity, will be clinically and fiscally accountable for delivering a full and coordinated continuum of care to a defined population. OHTs are being introduced to provide a new way of organizing and delivering care that is more connected to patients in their local communities. Under OHTs, health care providers (including hospitals, doctors/nurse practitioners and home and community care providers) work as one coordinated team – no matter where they provide care.

OHTs are aligned with the Quadruple Aim, which is an internationally-recognized framework that designs and delivers an effective health care system. The four objectives of the Quadruple Aim are:

1. Improving the patient and caregiver experience;

2. Improving the health of populations;

3. Reducing the per capita cost of health care; and,

4. Improving the work life of providers.

OHTs were designed by the Ontario government as a way to build a connected health care system centred on patients, families and caregivers. These changes will strengthen local services, making it easier for patients to navigate the system and transition between providers. Right now, there are 42 OHTs in the province.

How will OHTs impact my care?2021-05-31T15:33:13-04:00

Right now, there will be no changes to your care. You will continue to access care the way you do currently, whether that is through community services, your doctor, or the hospital. As OHTs are formed – which will be an ongoing process over several years until provincial coverage is achieved – patients will be able to more easily access and navigate the system and be better supported as they transition from one provider or setting to another.

What are the geographical areas within the CW OHT?2021-10-14T20:58:30-04:00

The CW OHT covers Brampton, North Etobicoke, West Woodbridge, Malton and Bramalea.

 

What do I do if I need help navigating my care?2021-06-03T13:32:51-04:00

If you need help navigating your care, contact your family doctor or nurse practitioner. If you do not have a family doctor, please contact Home and Community Care Support Services- Central West at 905-796-0040; Toll Free: 1-888-733-1177 or 310-2222.

Please note that no specific medical or clinical care questions submitted through the website will be responded to.

How do I find information about COVID-19 testing and vaccines?2021-05-31T15:39:35-04:00

To find more information about the eligibility criteria for COVID-19 tests and vaccines, or how to book a COVID-19 test or vaccine, please visit the links below.

How do I find out more information about the CW OHT?2021-09-29T09:54:00-04:00

To learn more about the CW OHT, please click on the contact us button below:

Contact Us
If I have input to share about how to improve care, where can I send it?2021-10-09T21:13:29-04:00

Your feedback is important in shaping the future of health care in the CW OHT catchment area. Please click the link below to complete a feedback form. A member of the CW OHT team will get back to you within 3-5 business days.

Contact Us
How can I get involved in the CW OHT?2021-10-20T09:27:23-04:00

Community members are involved in the work of the OHT in a number of ways, including participating on OHT working groups, becoming members of the CW OHT Patient Family Advisory Council, and completing interviews/surveys to shape the work of the OHT. If you are interested in getting involved, please contact us.

Contact Us

 

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