SCOPE [Seamless Care Optimizing the Patient Experience]

What Is It?

SCOPE is a virtual, interdisciplinary program connecting primary care providers (PCPs) in the community to real-time supports when they need it most. Through a single point of access, SCOPE quickly connects PCPs to local providers who can help with urgent consultations, diagnostic imaging, curated home and community care, mental health, and navigating other services available in acute care or in the community.

Call the SCOPE line for the following services:

Press 1:

Internal Medicine

When calling SCOPE to speak to an internist, the following could occur:

Internist advises sending your patient to emerge
Internist recommends booking patient at the Urgent Medical Clinic
Internist provides telephone advice (Note: Call back time is within 1hr)
Referral Form:
- PMC Urgent Medical Clinic
- EGH UCC – Please contact the SCOPE line

Press 2:

Mental Health

When calling SCOPE to speak to the mental health team, the following could occur:

You will be connected to a psychiatrist
The team will help you navigate resources for your patient
The team will conduct a warm transfer to Canadian Mental Health Association Peel Dufferin to follow up with the patient
Access an urgent psychiatry consult (within 7 days) if your patient meets the Urgent Mental Health Clinic criteria.
Referral Form:
- Outpatient Mental Health Clinic
- For urgent MH clinic referrals please contact the SCOPE line.

Press 3:

Medical Imaging

When calling SCOPE to speak to the diagnostic imaging team, the following could occur:

Your patient is booked for an urgent test
You are transferred to the on-call radiologist for a consultation
Referral Forms: (all DI referral forms need to be followed up by a SCOPE call.)
- Ultrasound
- CT Scan
- Mammography
- MRI
- X- Ray
- Vascular Ultrasound
Fax Numbers:
- Corporate SCOPE fax line located at Brampton Civic Hospital: 905-494-6405

Press 4:

Nurse Navigator

When calling SCOPE to speak to the nurse navigator the following could occur:

The Nurse Navigator will be able to answer your question right away
The Nurse Navigator will take back your request and get back to you with a response same day or next day (depending on the nature of the request)
Referral Forms:

Icon of hands cradling a heart icon, representing caring

Press 5:

Home and Community Care

When calling SCOPE to speak to a care coordinator following could occur:

The Care Coordinator will assist you with navigating home and community resources for your patient
The Care Coordinator will help you fulfill any urgent IV antibiotic/hydration/chemo disconnect needs
The Care Coordinator will help you facilitate urgent allied support for your patient (nursing, physiotherapy, occupational therapy, social work, and personal support care)
Referral Form:
- Medical Referral Form

Why Is It Needed?

In Ontario, there are roughly 7,800 PCPs that do not have access to a multidisciplinary team.

Often PCPs face difficulty navigating and connecting their patients with complex chronic conditions to the resources they require.

Time spent navigating the system means that PCPs unaffiliated with teams have less support to provide direct clinical care and patients wait longer for the resources they need.

Reminder: Expectations for Physicians

To participate in the SCOPE Program, as the primary care provider, you are required to follow the following expectations, to ensure the program continues to operate smoothly:

Arrange follow up in a timely fashion directly with your patients and/or their guardian as a result of all investigations or interventions that have been ordered through the SCOPE Program.
Conduct all necessary follow ups with the patient following any use of the SCOPE program for the patient’s care, including follow up in the event of a specialist consult or in the event of a patient attending a specialty clinic.
After faxing any referrals to any of the SCOPE Program services, follow up the fax with a phone call to the appropriate SCOPE provider in a timely manner. When faxing to the Nurse Navigator, it is your responsibility to follow up if you haven’t heard back about the referral. Faxing a referral does not necessarily mean acceptance to a clinic and some referrals may be declined.

The SCOPE model connects primary care providers (PCPs) to specialists and other care providers to provide urgent access to advice for their patients. Urgent is defined as a plan of care for the patient needs to be determined within 48 hours, with the exception of Home and Community Care Coordination, where urgent is defined as within 4 hours OR services required by 8pm the next business day. Using a central phone number, the SCOPE model connects providers to interprofessional advice/resources.

Click the image on the left to view the SCOPE Info-graphic

The first SCOPE program was launched in 2012 by Women’s College Hospital and University Health Network with funding from the Toronto Central LHIN, led by Dr. Pauline Pariser.

Join the Central West SCOPE program:

First Name(Required)

Last Name(Required)

E-Mail Address(Required)

Please provide the best e-mail to contact you at.

Phone

Practice Location(Required)

Brampton

North Etobicoke

West Woodbridge

Malton

Bramalea

Type of Practice(Required)

Name of FHG, FHO, FHT, or CHC (if applicable)

CW OHT Acknowledgement(Required)

I want to join SCOPE and the CW Ontario Health Team!

By checking this I acknowledge I am joining the Central West Ontario Health Team.

This field is for validation purposes and should be left unchanged.

All physicians must be members of the CW OHT to access SCOPE. You can join the CW OHT when you register for SCOPE.

SCOPE Team

[oht_team category=”scope”]